Terms and condition


Interactive voice and fax messaging shall not be permitted on OUR Internet Services network, as such selling/promoting Internet Telephony/Fax etc., is prohibited. Ending unsolicited messaging via Internet Services is unlawful and it is not permitted. Probing for means of gaining unauthorized access to computers or networks is not permitted. Forgery of any identification or obscuring of hostnames, usernames, IP addresses, or any message header information in any data, is not permitted. Sending harassing or threatening transmissions over Internet Services is not permitted.

Internet contains unedited materials, some of which may be sexually explicit or offensive & provocative for which we have no control.

Any objectionable or obscene messages or communications, which are inconsistent with the established laws of the country, are not created, stored downloaded, accessed, transmitted or retransmitted by him or any other person using his facilities.

Any loss of business suffered by the Customer due to disconnection affected under clause in “Disconnection Terms” will be his own responsibility and so borne by him. Temporary break/disconnection of Service under schedule maintenance “Disconnection Term” will not require any notice.

The customer is required to fully comply with the provisions of the Indian Telegraph Act, 1885, Indian Telegraph Rules made there under and IT Act 2000 and any amendments or replacements made there to from time to time.

Customer assumes total responsibility and risk for use of the Internet Services.

Payment of bills – It would be the responsibility of subscriber to make monthly or quarterly payment of Internet Services. Sancfil Technologies Internet Services Pvt. Ltd. and its Franchise would disconnect the service in case of non-receipt of monthly payment without giving any notice to the subscriber.

Disclaimer: – While every effort is made by us to provide highest quality of services to its customers, the linking, quality and speed of data transmission is entirely dependent on our fibre connectivity and outdoor wireless LAN connectivity (Pt P/Pt MP) on License free ISM band 2.4/5.8@ghz as permitted by WPC. Accordingly, and fixed copper pair, fibre to home, we shall in no event be responsible to the customer in any manner whatsoever for any failure, defect, delay in connectivity or accidental loss of connectivity of the customer with our network computer or the deficiency in data transmission between the customer and our network computers, or for any inconvenience, damage or loss that may be caused to any one or of any kind arising there from.

The Internet Service is provided by us on an “AS IS and AVAILABLE” basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement or implied warranties of merchantability of fitness for a particular purpose. No advice or information given by us, its affiliates or their respective employees shall create a warranty. Neither us nor its affiliates warrants that the service will be uninterrupted or error free or that any information, software or other material accessible on the service is free of viruses, worms, Trojan horses or other harmful components. Under no circumstances shall Sancfil Technologies Internet Services Pvt. Ltd. & It’s Franchise, its affiliates or its contractors be liable for any direct, indirect, incidental, special, punitive or consequential damages that result in any way from customers, use of or inability to use the service or to access the Internet or any part thereof, or customers reliance on or use of information, services or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission, or any failure of performance.

Force Major – If at any time, during the continuance of our Internet Services, the performance in whole or part, of any obligation under it shall be prevented or delayed by reason of war, hostility, acts of the public enemy, civil commotion, sabotage, fire, flood, explosion, epidemic, quarantine restriction, strikes, lock-out or act of GOD etc., the subscriber shall not have any claim for damages against Sancfil Technologies Internet Services Pvt. Ltd. & It’s Franchise in respect of such non-performance or delay in performance of our Internet Services.

Illegal use– Internet service may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, and violates export control laws or anti national.

If a dispute arises regarding these terms of use, the laws of the Republic of India will apply and shall be subject to the exclusive jurisdiction of courts in Mumbai, India.

EMAIL – It is a condition of use of internet services that subscriber do not post or transmit any unlawful, threatening, abusive, libellous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state, national or international law; post or transmit any information, software or any other material which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights or which is protected by copyright, trademark or other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or right holder; post or transmit any information, software or other material, which contains a virus or other harmful component; post, transmit or in any way exploit any information, software or other material for commercial purposes, or which contains advertising. Sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is explicitly prohibited. A subscriber shall not use another site’s mail server to relay mail without the express permission of the site. Posting a message and subscribing without intent to large number of news groups, forums, e-mail, mailing lists or other groups or lists is prohibited. Mail Relay using mail servers of other ISPs depends upon the policies of respective ISPs over which we have no control.

Subscriber conduct– Subscriber shall use internet services for lawful purposes only. Subscriber shall not post or transmit using internet services any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give right to civil liability or otherwise violate any law, or which, without the our express prior approval, contains advertising or any solicitation with respect to products or services.

We can revise the tariff for its Internet services & its value-added services from time to time to on its sole discretion. We are responsible for delivering the service at single point to the customer premise. This can be to a PC or a CPE. However further distribution or cabling that may be required is the customer responsibility.

Any CPE (Router, Towers, Mux, Pole, Cable etc.) provided by Sancfil Technologies Internet Services Pvt. Ltd. will the property of Sancfil Technologies Internet Services Pvt. Ltd. and shall return it to Sancfil Technologies Internet Services Pvt. Ltd. on termination of service.

Internet service and Bandwidth billing done by Sancfil Technologies Internet Services Pvt. Ltd. and other equipment’s rental/monthly recharge pack billing will done by Sancfil Technologies Internet Services Pvt. Ltd.

In case of use of Indoor/Outdoor Wi-Fi Please note, we will not be held any responsibility in any way or answerable in case any unauthorized usage of Wi-Fi technology resulting in the non-compliance of DOT directive is detected within your Premises/Location by the Authorities concerned.

Please note that any liability includes civil and criminal liability for such unauthorized use and any resulting event connected there to will be your sole responsibility. We would also be constrained to withdraw our services without any further notice in such an eventuality and without any liability on our part. Continued usage of Wi-Fi connectivity or deployment of router without registration with your service provider shall amount to unauthorized usage of Wi-Fi technology.

Customer shall intimate to Sancfil Technologies Internet Services Pvt. Ltd. about change in address, if any, in writing along with such proof, as may be deemed necessary by us.

Customer shall not use the Services as an ‘OSP’ (Other Service Provider).

Privacy of communication is subject to the terms of the license agreement of Sancfil Technologies Internet Services Pvt. Ltd. with DOT and other statutory and regulatory notifications/directives etc. The Customer specifically agrees that in order to facilitate Sancfil Technologies Internet Services Pvt. Ltd. to provide Services, Sancfil Technologies Internet Services Pvt. Ltd. may be required to disclose any information or particulars pertaining to the Customer to any authority, statutory or otherwise, including but not limited to any debt collection agency, credit reference agency, security agency, and reserves the right to comply with the directions of such authorities at its discretion and without intimating the Customer.

The Customer shall have no title and/ or ownership and /or interest in the CPE and therefore shall not be entitled to transfer/assign/lease and / or otherwise part with the same under any circumstance. The ownership and effective control over the CPE shall always remain with Sancfil Technologies Internet Services Pvt. Ltd. The Customer shall return the CPE immediately on termination of the subscription Period. The Customer shall not claim any charge or lien on the CPE, even if any dispute is pending. Customer shall be responsible for the maintenance and upkeep of the CPE subject to normal wear and tear.

All CPE, provided (but not sold) by Sancfil Technologies Internet Services Pvt. Ltd. shall always remain absolute property of Sancfil Technologies Internet Services Pvt. Ltd. The Customer shall only have use the custody of the equipment or other equipment/ accessories during the enrolment period.

The CPE has been provided to the Customer in order to facilitate Sancfil Technologies Internet Services Pvt. Ltd. to exclusively use the same for rendering its Services. The Customer shall not deal with the CPE independent of Sancfil Technologies Internet Services Pvt. Ltd. in any manner whatsoever.

Customer shall neither shift the CPE nor transfer the same in any manner. In case the Customer fails to comply with the terms and conditions of enrolment Sancfil Technologies Internet Services Pvt. Ltd. reserves the right to lift or remove the CPE from the Customer’s premises and terminates the enrolment without any liability whatsoever on its part.

The Internet/Broadband speed available to the Customer is the maximum prescribed speed for which the Customer is entitled and Sancfil Technologies Internet Services Pvt. Ltd. does not hold out any assurance that the said speed shall be maintained at all times and the same may vary depending upon the network congestion, technical reasons or any other unavoidable circumstances.

It is clearly understood that installation of internet/broadband services require several vital and time-consuming activities, inter-alia, including laying down of cables, proper wiring of the area, other technical requirements etc. and therefore Sancfil Technologies Internet Services Pvt. Ltd. does not prescribe or hold out any fixed time line after execution of the CAF, during which the said Services shall be activated. Sancfil Technologies Internet Services Pvt. Ltd. shall endeavour to activate the Service within reasonable time and it is expressly agreed that the person executing the SAF shall not be entitled to raise any claim or action or damages of whatsoever nature on account of delay in activation of Services and the Customer shall only be entitled to refund of the initial amount paid by the Customer.

The CAF should be filled by sales representative in consultation with the customer & applicant must be over 18 years of age on the date of application.

Proof of identity attached – The following documents would be accepted as proof of identity for individual customers:-
(a) Driving License (b) Passport (c) PAN Card (d) Voter ID Card (e) Others (as defined or at the discretion of Circle Head)

The following documents would be accepted as proof of identity (entity) for corporate customers: –
(a) PAN Allotment Certificate (b) Certificate of Incorporation (c) Shop & Establishment Act Registration Certificate (d) Tax Account Number Certificate (e) Sales / Service Tax Registration Certificate (f) Other (as defined or at the discretion of Circle Head)
Please attach a self-attested photocopy of any of the above with the CAF.

Redressal of Grievance

If you have any complaints or concerns with regards to content or to report any abuse of applicable laws, breach of Terms of this Application, or any content of this Application is in violation of your rights or the services through the Application is in violation of Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2021 (Rules.), then you may immediately contact the Grievance Officer in the following manner,

  1. Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;
  2. Providing your contact information including email, address, and telephone number where you can be contacted if required.
  3. Giving a declaration cum undertaking along with necessary documents establishing you (i) as the rightful owner of the content to be disabled/ affecting you prejudicially, (ii) as an affected person, stating that the information submitted is true, complete & accurate and no material fact has been hidden, and also stating that Sancfil Technologies ISPL, its Affiliates, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relaying on such requests.
  4. You may forward your request/ complaints to Grievance Officer.
    Contact Email – nodalofficer@trunet.co.in